Here are a few answers to common customer support questions.
If you have additional questions or need futher support, please contact us at email@example.com.
How do I update my account settings and/or credit card info?
To update your name, address, email address, credit card info, etc., please log on to your account by clicking here. You will then click on the Account Home Page link to take you to your account page. From there, use the links at the top left of the page (home, subscriptions, payments) to navigate to the information you need to update.
How do I cancel my subscription?
Thank you for trying Real Simple Good meal plans! We are sad to see you go but hope that you enjoyed the meal plans and are taking away some helpful tools to make healthy eating easier in the future. If you wish to cancel your next automatic renewal payment, please follow these steps:
- Login into your account here and then click on the Account Home Page link to take you to your account page.
- Click on the subscriptions link in the menu bar.
- On the right hand side you can click on the link that says “cancel.”
After cancellation, you will continue to receive weekly meal plans and have account access until the end of your paid subscription period. No further billing will occur.
What is the cancellation policy?
Terms for Monthly Meal Plans:
- You can cancel your service at any time. After cancellation, you will continue to receive weekly meal plans and have account access until the end of your subscription period. No further billing will occur.
- We do not offer refunds on monthly meal plan payments. If you do not want to be charged for your next month’s renewal, you must cancel your account via your customer account page.